Terms and Conditions

Elite Landscapes Last Updated: February 18, 2025

1. Agreement to Terms

By accessing and using the services provided by Elite Landscapes (including our website elitelandscapesvaldosta.com and SMS communications), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services

Elite Landscapes provides professional landscaping services in Georgia and Florida, including but not limited to:

  • Landscape design and installation

  • Lawn maintenance

  • Tree and shrub care

  • Hardscape installation

  • Irrigation services

  • Seasonal cleanup

3. Service Appointments and Scheduling

3.1 Scheduling

  • Appointments must be scheduled through our website, phone, or SMS

  • We require 24-hour notice for appointment cancellations

  • Rescheduling is subject to availability

3.2 Weather Conditions

  • Services may be rescheduled due to inclement weather

  • Elite Landscapes will notify customers via SMS or phone of weather-related changes

  • No cancellation fees apply for weather-related rescheduling

4. Payment Terms

4.1 Pricing

  • All prices are subject to change without notice

  • Written estimates are valid for 30 days

  • Additional charges may apply for services outside the original scope of work

4.2 Payment Methods

  • We accept major credit cards, checks, and electronic payments

  • Payment is required according to the terms specified in your service agreement

  • Recurring services require automatic payment setup

4.3 Late Payments

  • Payments not received within 30 days of invoice date are subject to a 1.5% monthly late fee

  • Services may be suspended for accounts 60 days past due

  • Customer is responsible for any collection costs

5. Customer Responsibilities

5.1 Property Access

  • Customers must provide safe and reasonable access to service areas

  • Pets must be secured during service visits

  • Clear notification of any property hazards is required

5.2 Property Marking

  • Customer is responsible for marking sprinkler heads, buried utilities, or other hidden features

  • Elite Landscapes is not responsible for damage to unmarked items

6. Guidance for Users

6.1 Help and Support

  • For immediate assistance, text HELP to 229.412.1797

  • Email support available at office@elitelandscapesvaldosta.com

  • Call our customer service team at (229) 412-1797

  • Visit our website at elitelandscapesvaldosta.com/contact

6.2 Important Documents

  • Privacy Policy: elitelandscapesvaldosta.com/privacy-policy

7. SMS Communications

6.1 Program Terms

  • SMS communications are governed by our Privacy Policy

  • Standard message and data rates may apply

  • Customers may opt-out at any time by texting STOP to 229.412.1797

6.2 Communication Frequency

  • Service-related messages: as needed for appointments and updates

  • Marketing messages: 4-6 per month maximum

  • Emergency communications as necessary

8. Warranties and Limitations

7.1 Service Warranty

  • Plant material warranty as specified in service agreement

  • Workmanship warranty for 90 days on installation services

  • Warranty void if customer fails to follow care instructions

7.2 Limitation of Liability

  • Elite Landscapes' liability is limited to the cost of services provided

  • We are not liable for indirect, consequential, or incidental damages

  • Force majeure events excuse performance

9. Termination of Services

8.1 By Customer

  • 30-day written notice required for recurring service cancellation

  • Prepaid services will be refunded on a prorated basis

  • Cancellation fees may apply as specified in service agreement

8.2 By Elite Landscapes

  • We reserve the right to terminate services with notice

  • Immediate termination for safety concerns or non-payment

  • Customer will be notified via SMS, email, or phone

10. Property Rights

  • All designs, plans, and specifications remain the property of Elite Landscapes

  • Photos of completed work may be used for marketing purposes

  • Customer grants permission for project photography unless specified otherwise

11. Dispute Resolution

10.1 Initial Resolution

  • Disputes should first be addressed to our customer service department

  • Written complaints will receive response within 5 business days

  • Resolution efforts will be made in good faith

10.2 Governing Law

  • These terms are governed by Georgia state law

  • Venue for any legal action shall be Lowndes County, Georgia

  • Prevailing party entitled to reasonable attorney fees

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted at elitelandscapesvaldosta.com/terms-conditions with the effective date. Continued use of services constitutes acceptance of modified terms.

13. Contact Information

Elite Landscapes 3142 Joseph Rd Valdosta, GA 31601 Phone: (229) 412-1797 Website: elitelandscapesvaldosta.com

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

By using Elite Landscapes' services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.